Terms of Service

Terms of Service

1. Acceptance

By accessing or using any product within the Unchartd ecosystem, you agree to be bound by these Terms of Service. If you disagree with any part of these terms, you may not access the services.

2. Accounts

You are responsible for safeguarding the password or credentials that you use to access the services. You agree not to disclose your password to any third party.

3. User Responsibilities

GigReceipt

Users are solely responsible for ensuring the accuracy of GST configurations, financial information, UPI details, and generated receipt metadata. Unchartd acts as a generation tool, not an accounting firm.

Labuno

Users are responsible for the accuracy and compliance of health information and medical inputs entered into the system. You must ensure you have the appropriate consent and authority to process patient data within your jurisdiction.

Disclaimers

Unchartd provides software products and productivity tools only. We explicitly state that Unchartd does not provide:

Generated outputs—including receipts, reports, and AI responses—are tools and recommendations only. They must be independently verified by qualified professionals before use in official capacities.

Limitation of Liability

To the maximum extent permitted by applicable law, Unchartd and its affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages. This includes, but is not limited to, protection against:

• Client or patient disputes arising from platform use.
• Billing disputes, tax audits, or financial discrepancies.
• Consequences of data entry errors made by the user.
• Third-party service failures or downtime.
• Inaccuracies resulting from AI-generated content.

AI Disclaimer

Several Unchartd products integrate advanced Artificial Intelligence (AI) and Large Language Models (LLMs) to enhance automation and insight generation.

AI outputs may occasionally be inaccurate, incomplete, or misleading. Users must independently verify critical decisions and outputs generated by the AI before acting upon them.

This disclaimer applies strictly and especially to:

• Cognode: Knowledge synthesis and graph generation.
• AI Product Auditor: Copy rewriting and conversion analysis.
• Any automated workflows or agents within the Unchartd ecosystem.
• All future AI-driven products released under the Unchartd umbrella.

Governing Law & Jurisdiction

These Terms and all related policies shall be governed by and construed in accordance with the laws of the State of California, United States, without regard to its conflict of law provisions.

Any legal action or proceeding arising under these Terms shall be brought exclusively in the federal or state courts located in San Francisco County, California, and you hereby consent to the personal jurisdiction and venue therein.

Dispute Resolution

We prefer to resolve disputes amicably. Before initiating any formal proceedings, you agree to first contact us at support@unchartd.online and attempt to resolve the matter informally for at least 30 days.

If informal resolution fails, any dispute shall be resolved through binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. Arbitration shall take place in San Francisco, California.

Indemnification

You agree to indemnify, defend, and hold harmless Unchartd, its affiliates, and their respective officers, directors, employees, contractors, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorney's fees) arising out of or in any way connected with:

• Your access to or use of the services.
• Your violation of these Terms.
• Your violation of any third-party rights, including intellectual property rights.
• Any content you submit, post, or transmit through the services.

Termination

By You: You may terminate your account at any time by using the account deletion features within the applicable product or by contacting support@unchartd.online.

By Unchartd: We reserve the right to suspend or terminate your access to any or all services, without prior notice or liability, for any reason including but not limited to a breach of these Terms, suspected fraudulent activity, or extended inactivity.

Upon termination, your right to use the services will cease immediately. Provisions that by their nature should survive termination (including ownership, warranty disclaimers, indemnity, and limitations of liability) shall survive.

Intellectual Property

All content, features, functionality, and intellectual property comprising the Unchartd platform and its products — including but not limited to software code, design systems, logos, trademarks, and documentation — are owned by Unchartd and protected by applicable intellectual property laws.

Your Content: You retain ownership of any content you create or upload through our services (e.g., receipts in GigReceipt, knowledge graphs in Cognode). By using our services, you grant Unchartd a limited, non-exclusive license to process your content solely to provide and improve the services.

You may not copy, modify, distribute, sell, or lease any part of our services or included software, nor may you reverse engineer or attempt to extract source code, unless applicable law expressly permits it.

Acceptable Use

You agree not to use any Unchartd product or service to:

• Violate any applicable law, regulation, or third-party rights.
• Transmit malware, viruses, or any destructive code.
• Attempt to gain unauthorized access to any system, account, or data.
• Engage in automated scraping, data mining, or API abuse beyond documented rate limits.
• Generate fraudulent receipts, invoices, or financial documents (GigReceipt).
• Input false or misleading medical information (Labuno).
• Use AI-generated outputs to deceive, defraud, or mislead third parties.
• Circumvent any security features, access controls, or usage limits.
• Resell, sublicense, or redistribute access to any Unchartd service without written permission.

Violation of this policy may result in immediate account suspension or termination.

Subscriptions & Refunds

Auto-Renewal

Paid subscriptions across Unchartd products automatically renew at the end of each billing period (monthly or annually) unless canceled before the renewal date. You will be charged the then-current rate for the applicable plan.

Cancellation

You may cancel your subscription at any time. Cancellation takes effect at the end of the current billing period. You will retain access to paid features until the period expires.

Refunds

• App Store / Google Play: Purchases made through Apple App Store or Google Play are subject to the respective platform's refund policies. Refund requests must be directed to the platform.
• Direct Purchases: We may offer refunds within 14 days of initial purchase if the service has not been substantially used. Contact support@unchartd.online with your request.

Price Changes

We reserve the right to adjust pricing. Existing subscribers will be notified at least 30 days before any price increase takes effect. Continued use after the effective date constitutes acceptance.

Changes to These Terms

We may update these Terms, Privacy Policy, and related policies from time to time. When we make material changes, we will notify users through prominent notice on our website, in-app notifications, or email communication.

Your continued use of any Unchartd service after the revised terms become effective constitutes your acceptance of the changes. If you do not agree with the updated terms, you should discontinue use and delete your account.

We encourage you to review this page periodically. The "Last Updated" date at the top of the Legal Hub reflects the most recent revision.